Masthead
Board of Directors
Nirmal Joshi, MD (Chair), Physician Appointed by the Governor
Daniel Glunk, MD, MHCDS (Vice Chair), Appointed by the President Pro Tempore of the Senate
Veronica Richards, Esq. (Secretary/Treasurer), Appointed by the Minority Leader of the Senate
Mayank Amin, PharmD, MBA, RPh, Pharmacist Appointed by the Governor
Daniel Feinberg, MD, Healthcare Worker Appointed by the Governor
Samuel Hammerman, MD, Healthcare Worker Appointed by the Governor
Lynn Kornblau, Esq., Nonhealthcare Worker Appointed by the Governor
Kathleen Law, DNP, MS, RN, Healthcare Worker Appointed by the Governor, through March 2024
Heidi McMullan, MSN, RN-BC, Nurse Appointed by the Governor
Amelia Paré, MD, Appointed by the Speaker of the House of Representatives
Linda Waddell, MSN, RN, Nurse Appointed by the Governor, through May 2024
Eric Weitz, Esq., Appointed by the Minority Leader of House
William J. Wenner, MD, JD, Physician Appointed by the Governor
Leadership
Regina M. Hoffman, MBA, RN,
Executive Director
Howard Newstadt, JD, MBA,
Sr. Dir.,
Finance & Business Ops/CIO/CISO
Caitlyn Allen, MPH,
Director, External Affairs
Michelle Bell, BSN, RN,
Director, Outreach & Education
Rebecca Jones, MBA, RN,
Director,
Data Science & Research
Jesse Munn, MBA,
Director, Transformation & Strategic Initiatives
Addie A. Abelson, Esq.,
Legal Counsel
Amber Sizemore, Esq.,
Legal Counsel
Staff
JoAnn Adkins, BSN, RN,
Infection Prevention Advisor
TJ Arnold,
Business Operations Manager
Amanda Bennett, MPH, MLS,
Infection Prevention Advisor
Christine Bingman, DNP, RN,
Infection Prevention Advisor
Denise Cutting, MSN, MSH, RN,
Infection Prevention Advisor
Kathleen Dohey MSN, RN,
Patient Safety Advisor
Shirley Dominick, MSN, RN,
Patient Safety Advisor
Kelly R. Gipson, BSN, RN,
Project Manager
Shawn Kepner, MS,
Data Analyst
Richard Kundravi, BS,
Patient Safety Advisor
Christopher Mamrol, BSN, RN,
Patient Safety Advisor
Karen McKinnon-Lipsett,
Office Coord./Sr. Admin. Specialist
Shelly M. Mixell,
Administrative Specialist
Melanie A. Motts, MEd, RN,
Patient Safety Advisor
Eugene Myers, BA,
Associate Editor
Jessica Oaks, MIT,
Program Manager
Jacqualine Peck, BS,
Communications Specialist
Molly Quesenberry, BSN, RN,
Patient Safety Advisor
Catherine M. Reynolds, DL, MJ, RN,
Patient Safety Advisor
Sunny Ro, PharmD,
Research Scientist
Christine Sanchez, MPH,
Research Scientist
Megan Shetterly, MS, RN,
Patient Safety Advisor
Krista Soverino, BFA,
Communications Specialist
Heather A. Stone, BSW,
People Partner & Strategic Assistant
Matthew Taylor, PhD,
Research Scientist
Alex Ulsh, BCS,
Systems Administrator/Deputy CISO
Robert Yonash, RN,
Patient Safety Advisor
Contractors
Katie Adams, MS
Carol Beckman, MSI,
MS Lucy Bocknek, MS, OTR/L
Christian Boxley, BS
Phyllis Bray
Deanna Busog, BS
Heather David, MSN, CRNP
Shannon Davila, MSN, RN
Ella Franklin, MSN, RN
Kelly C. Graham, BSN, RN
Joanna Grimes, BSN, RN
Matthew Grissinger, RPh
Jessica Handley, MA
Donna Jackson
Sadaf Kazi, PhD
Shawn Kincaid, BA, BSME, EIT
Seth Krevat, MD
Arianna Milicia, BS
Srutheka Polsani
Zoe Pruitt, MA
Raj Ratwani, PhD
Patricia Spaar, MSN, RN
Carly Sterner
Jeraldine S. Stoltzfus, MBA-HA, RN
Anna L. Thomas, MSN, RN
Madelyn Woodward
Public Board Meetings in 2024
January 25, 2024
April 25, 2024
June 20, 2024
September 19, 2024
December 12, 2024
Summary minutes of public board meetings are available at patientsafety.pa.gov.
Annual Report Production Staff
Daniel Glunk
Eric Weitz
Regina Hoffman
Caitlyn Allen
Eugene Myers
Krista Soverino
Heather Stone
Introduction
When you see the letters PSA, “public service announcement” is likely the first thing that comes to mind; however, in Pennsylvania, PSA commonly refers to something else: the Patient Safety Authority.
While public service announcements are some of what we do, we don’t stop at raising awareness of safety and health concerns. Rather, we actively partner with healthcare facilities in identifying potential risks, developing strategies to prevent harm, and collaborating with those who can best use them to protect patients and staff.
How do we accomplish this? The core component of our work is PA-PSRS, the Pennsylvania Patient Safety Reporting System—the nation’s largest event reporting database and one of the largest of its kind worldwide, with more than 5 million reports. Acute care facilities are required to report all incidents of harm or potential for harm, in accordance with the Pennsylvania Medical Care Availability and Reduction of Error Act. Commonly called the MCARE Act or Act 13 of 2002, this is the same legislation that created the PSA as an independent state agency, under a board of directors appointed by the governor and state legislature. Similarly, long-term care facilities report infections into PA-PSRS, as outlined by Act 52 of 2007.
Do you know that Pennsylvania is the only state in the country that requires healthcare facilities to report serious events and incidents? As the saying goes, “knowledge is power,” and this patient safety information is among our most vital tools for improving the quality of healthcare. Unlike health regulatory agencies, PSA collects and analyzes these reports solely to better advise facilities through publication, education, collaboration, and recommendations.
Every report in PA-PSRS helps prevent an event from happening again, allowing PSA to identify trends unapparent to a single facility or flag a single event that has a high likelihood of recurrence. In 2022 alone, 256,679 serious events and incidents were reported to PA-PSRS, which our analysts studied and analyzed to focus improvements. Their data were published in the PSA’s award-winning journal, Patient Safety, reaching more than 75,000 readers throughout all 50 U.S. states and 174 countries.
Definitions
ABORTION FACILITY
Act 30 of 2006 extended the reporting requirements in the Medical Care Availability and Reduction of Error (MCARE) Act to abortion facilities that perform more than 100 procedures per year. At the end of 2023, Pennsylvania had 18 qualifying abortion facilities.
ADVERSE EVENT
This term is commonly used when discussing patient safety, but it is not defined in the MCARE Act. The Institute of Medicine Committee on Data Standards for Patient Safety defines an adverse event as “an event that results in unintended harm to the patient by an act of commission or omission rather than by the underlying disease or condition of the patient.” PSA considers this term to be broader than “medical error,” because some adverse events may result from clinical care without necessarily involving an error. And not all adverse events are preventable. Although the Pennsylvania Patient Safety Reporting System (PA-PSRS) includes reports of events that resulted from errors, PSA’s focus is on the broader scope of actual and potential adverse events, not only those that result from errors.
AMBULATORY SURGICAL FACILITY
The Health Care Facilities Act (HCFA) defines an ambulatory surgical facility (ASF) as “a facility or portion thereof not located upon the premises of a hospital which provides specialty or multispecialty outpatient surgical treatment. “ASF does not include individual or group practice offices of private physicians or dentists, unless such offices have a distinct part used solely for outpatient treatment on a regular and organized basis. … Outpatient surgical treatment means surgical treatment to patients who do not require hospitalization but who require constant medical supervision following the surgical procedure performed.” At the end of 2023, there were 328 qualifying ASFs in Pennsylvania.
BIRTHING CENTER
The HCFA defines a birthing center as “a facility not part of a hospital which provides maternity care to childbearing families not requiring hospitalization. A birth[ing] center provides a homelike atmosphere for maternity care, including prenatal labor, delivery, and postpartum care related to medically uncomplicated pregnancies.” At the end of 2023, Pennsylvania had five qualifying birthing centers. HOSPITAL The HCFA defines a hospital as “an institution having an organized medical staff established for the purpose of providing to inpatients, by or under the supervision of physicians, diagnostic and therapeutic services for the care of persons who are injured, disabled, pregnant, diseased, sick, or mentally ill, or rehabilitation services for the rehabilitation of persons who are injured, disabled, pregnant, diseased, sick, or mentally ill. The term includes facilities for the diagnosis and treatment of disorders within the scope of specific medical specialties, but not facilities caring exclusively for the mentally ill.” At the end of 2023, Pennsylvania had 218 qualifying hospitals.
INCIDENT
A “potential adverse event”: An event which either did not reach the patient (“near miss”) or did reach the patient but the level of harm did not require additional healthcare services. The legal definition from the MCARE Act: “an event, occurrence, or situation involving the clinical care of a patient in a medical facility which could have injured the patient but did not either cause an unanticipated injury or require the delivery of additional healthcare services to the patient. The term does not include a serious event.”
INFRASTRUCTURE FAILURE
A potential patient safety event associated with the physical plant of a healthcare facility, the availability of clinical services, or criminal activity. The legal definition from the MCARE Act: “an undesirable or unintended event, occurrence, or situation involving the infrastructure of a medical facility or the discontinuation or significant disruption of a service which could seriously compromise patient safety.” Infrastructure failures are submitted only to the Pennsylvania Department of Health (DOH) and are not addressed in this report.
MEDICAL ERROR
A “preventable adverse event”: This term is commonly used when discussing patient safety, but it is not defined in the MCARE Act. The word “error” appears in PA-PSRS and in this report. For example, one category of reports discussed is “medication errors.” The Institute of Medicine Committee on Data Standards for Patient Safety defines an error as the “failure of a planned action to be completed as intended (i.e., error of execution) or the use of a wrong plan to achieve an aim (i.e., error of planning). It also includes failure of an unplanned action that should have been completed (omission).” Definitions 4 Within the MCARE Act, the term “medical error” is used in section 102: “Every effort must be made to reduce and eliminate medical errors by identifying problems and implementing solutions that promote patient safety.” It is also used in defining the scope of chapter 3, “Patient Safety”: “This chapter relates to the reduction of medical errors for the purpose of ensuring patient safety.”
NURSING HOME
Act 52 of 2007 revised the MCARE Act to require nursing homes to report healthcare-associated infections (HAIs) to PSA. Specifically, the act states that “the occurrence of a healthcare-associated infection in a healthcare facility shall be deemed a serious event as defined in section 302.” Reporting from these facilities began in June 2009. For this report, Pennsylvania had 682 qualifying nursing homes at the end of 2023.
OTHER EVENT TYPE
The Centers for Medicare & Medicaid Services (CMS) requires hospitals to report to DOH any death of patients in restraints or in seclusion, or in which restraints or seclusion were used within 24 hours of death (other than soft wrist restraints). Deaths in which the restraints or seclusion are suspected of or confirmed as having played a role in the death should be reported as serious events. Other deaths in which the restraint or seclusion use was incidental or not suspected should be reported under this “Other” category. Reports of serious events and incidents are submitted to PSA for the purposes of learning how the healthcare system can be made safer in Pennsylvania. Reports of serious events and infrastructure failures are submitted to DOH so it can fulfill its role as a regulator of Pennsylvania healthcare facilities.
PATIENT SAFETY EVENT
An event, occurence, or condition that could have resulted or did result in harm to a patient and can be but is not necessarily the result of a defective system or process design, a system breakdown, equipment failure, or human error. It can also include adverse events, no-harm events, near misses, and hazardous conditions.
PATIENT SAFETY ADVISOR
The patient safety advisor is a unique resource to Pennsylvania MCARE facilities. Serving as the face of PSA, the advisors provide education and consultation to MCARE facilities and ensures that facilities are aware of the resources available to them through PSA, such as educational toolkits, presentations, and webinars. The program has eight acute care and four infection prevention advisors located regionally throughout Pennsylvania.
PATIENT SAFETY OFFICER
The MCARE Act requires each medical facility to designate someone to serve as that facility’s patient safety officer (PSO). In addition to other duties, the MCARE Act requires the PSO to submit reports to PSA.
RESEARCH SCIENTIST
The research scientist is a member of PSA with education and experience in medicine, nursing, pharmacy, product engineering, statistical analysis, and/ or risk management. Research scientists review events submitted through PA-PSRS and compose articles included in PSA’s peer-reviewed journal, Patient Safety.
SERIOUS EVENT
The legal definition from the MCARE Act: “an event, occurrence, or situation involving the clinical care of a patient in a medical facility that results in death or compromises patient safety and results in an unanticipated injury requiring the delivery of additional healthcare services to the patient. The term does not include an incident.”
STANDARDIZATION
Twenty-eight guiding principles went into effect on April 1, 2015, to improve consistency in event reporting through PA-PSRS. The guidance was developed to help provide consistent standards to acute healthcare facilities in Pennsylvania in determining whether occurrences within facilities meet the statutory definitions of serious events, incidents, and infrastructure failures as defined in section 302 of the MCARE Act. PSA, DOH, and healthcare facility staffs have worked together toward a shared understanding of the requirements. The reporting guidelines were identified based on frequently asked questions (FAQs), controversies, and inconsistencies that were evident in the data collected by PSA and DOH.
EXECUTIVE SUMMARY
Collaborating with hospitals and facilities to improve patient care is our reason for being and at the core of everything we do. It all begins with event reporting.
The Pennsylvania Patient Safety Reporting System (PA-PSRS) is not only a direct way for healthcare facilities to communicate with us about errors that occur, but also a powerful tool to prevent them from recurring— at that facility, at other Pennsylvania facilities, and even beyond the commonwealth.
The more than 5 million reports in PA-PSRS aren’t just data: Each report represents people and lives affected by a serious event or incident. Each tells a story about what happened and why it happened. And each is an opportunity to do better next time and every time thereafter.
Last year we worked to remind our partners in facilities of their essential role in reporting events, how to classify and report them, and how this helps make patients safer. We notified healthcare workers of safety issues and emerging trends revealed by the information they provided, and in a new initiative, we began highlighting event reports that triggered improvements across hospitals, health systems, and the nation.
In a searchable microsite, we published dozens of stories about people who looked at “what happened” and focused on “what happens next,” demonstrating how they were inspired to make changes that improved patient care and safety. In the coming year we will continue to promote timely and accurate event reporting and share more stories that demonstrate its transformative, lasting impact.
Data Science & Research
Comprehensive data drives the Data Science & Research (DS&R) team’s ability to perform quality research and provide strategies to improve patient safety. With over 5 million reports in the Pennsylvania Patient Safety Reporting System (PA-PSRS), and hundreds of thousands of new reports submitted each year, the DS&R team is responsible for analyzing these data to identify important and emerging patient safety issues and sharing this information across Pennsylvania and beyond.
Throughout 2023, the DS&R team continued to implement new tools and processes to enhance the monitoring, review, and analysis of PA-PSRS data, including state-of-the-art modeling techniques using artificial intelligence along with statistical testing to identify significant trends, outliers, and topics for further exploration. The team continues to look for new ways to obtain more accurate and thorough patient safety data to continue advancing knowledge that can be gained from the PA-PSRS event reports and share actionable insights with facilities.
In 2023, the following articles and safety alerts were published by, in collaboration with, or on behalf of the DS&R team:
- Patient Safety Trends in 2022: An Analysis of 256,679 Serious Events and Incidents From the Nation’s Largest Event Reporting Database
- Long-Term Care Healthcare-Associated Infections in 2022: An Analysis of 20,216 Reports
- 2022 Pennsylvania Patient Safety Reporting: Updated Rates for Acute Care Event Reports
- Assessing Equipment, Supplies, and Devices for Patient Safety Issues
- Informing Healthcare Alarm Design and Use: A Human Factors Cross-Industry Perspective
- Informing Visual Display Design of Electronic Health Records: A Human Factors Cross-Industry Perspective
- Are They Aligned? An Analysis of Social Media-Based Nurse Well-Being Concerns and Well-Being Programs
- Patient Safety Alert: Methylprednisolone and Patients With Hypersensitivity to Cow’s Milk Components
- Patient Safety Alert: Serious Harm Associated With Failure to Adjust Clozapine Dosing
Healthcare-Associated Infections in Long-Term Care
The Pennsylvania Patient Safety Reporting System (PA-PSRS) is the largest database of patient safety event reports in the United States. In addition to over 4.7 million acute care reports, the PA-PSRS database contains more than 420,000 long-term care (LTC) healthcare-associated infection (HAI) reports.
LTC HAI data from PA-PSRS were extracted on March 1, 2024. Infection counts were calculated based on report submission date and rates were calculated based on infection confirmation date. Reports submitted by LTC facilities and specific care areas were included for infection rates each month if resident and device days were also entered in PA-PSRS for the facility and care area.
A total of 23,970 infection reports were submitted by Pennsylvania’s LTC facilities in 2023, representing an 18.6% increase from 2022. The overall infection rate increased by 11.4%, from 0.88 in 2022 to 0.98 in 2023, and all six regions of the state had an increase in infection rate. The Northeast region had the highest rate, with 1.28 reports per 1,000 resident days, and the Southeast region had the lowest rate, at 0.72. The overall rate increase was driven by rates of urinary tract infection (UTI) and skin and soft tissue infection (SSTI), which increased by 20.1% and 17.4%, respectively. Within the UTI infection type, symptomatic urinary tract infection (SUTI) rates increased by 21.1% and catheter-associated urinary tract infection (CAUTI) rates increased by 11.8%.
There was an increase in the total number and rate of infections reported to PA-PSRS in 2023. Visit
patientsafetyj.com to see the full analysis of PA-PSRS data from 2023.
Outreach & Education
Each year, the Outreach & Education team develops a project (“Keystone”) around a specific focus area. Past Keystone topics include reporting, leadership engagement, ligature risk, and improving diagnosis. The current Keystone, which began in July 2023, centers on equipping facilities with tools for investigating patient safety events.
A core component of this Keystone is a webinar series outlining investigative tools Pennsylvania facilities can use to identify causes and contributing factors associated with safety events and actions that can minimize the risk of future harm. Between August and December, more than 350 people attended the webinars, which covered topics such as reporting, how to determine the most appropriate type of investigation, and change management.
In conjunction with this project, patient safety advisors met with facilities to identify the educational opportunities that would provide the most benefit for their individual needs.
The Learning Management System (LMS), an online library of 19 on-demand patient safety courses for healthcare professionals, logged 271 course completions in 2023. A new course, “Outside the Box: Nontraditional Methods to Identify Patient Safety Events,” was added to the library in October. In addition, the team developed an interactive version of the updated reporting decision tree, which helps guide patient safety officers in determining whether an event is reportable and, if so, how it should be categorized; this tool was the most visited page in the LMS last year.
In response to the ongoing risk of healthcare-associated infections in nursing home residents, we developed the CAUTI Prevention and Point Prevalence Reference Guide. This resource helps long-term care facilities assess urinary catheter maintenance practices to prevent catheter-associated urinary tract infections. It includes the Indwelling Urinary Catheter Point Prevalence Data Collection Tool and the CAUTI Foley Catheter Point Prevalence Audit Spreadsheet, which facilities can use to track and document their data to better understand their practices over time.
The Patient’s Companion
A Pocket Guide to Understanding Your Healthcare
Have you ever wondered, if a patient doesn't understand something, why don't they just say so? Patients may be too embarrassed to ask a question, or they plan to ask someone else or look up the information later. Or they may not know what questions to ask, or how to ask them.
Conversely, you may not understand everything your patient says, or they may not share enough to help you make a diagnosis. Sometimes it may seem like they aren’t even interested in what you’re telling them. Since both patients and healthcare providers often have trouble understanding one another, the Patient Safety Authority spoke to people on both sides to develop a translation tool for everyone: The Patient’s Companion, a handbook to improve communication by empowering and engaging patients more in their care. It explains roles on the care team (including the patients themselves!), guides patients in sharing information to help make a diagnosis, encourages them and their loved ones to speak up and ask questions during their visit, and provides advice and tips on many other topics.
The handbook chapters were selected based on a patient survey and focus groups with clinicians and patients as areas often misunderstood during an encounter. The handbook also introduces social drivers of health—independent factors such as housing or food insecurity that can affect a patient’s health.
Patient Safety
The Award-Winning Journal of the PSA
Like the Advisory before it, we created Patient Safety as a mechanism to disseminate novel and actionable information to advise clinicians, administrators, and patients.
In 2023, the journal featured 30 first-of-its-kind analyses and per-spectives, including an in-depth look at nurse mental health, at-home medication safety risks, and visual display design of electronic health records.
We also focused upstream by helping busy bedside clinicians draft their manuscripts through our Writing Workshop in Quality Im-provement Studies. Applicants from across the commonwealth—and the globe—submitted quality improvement projects that were re-cently completed at their facilities. Those selected participated in a two-part master class where moderator, Olivia Lounsbury, walked them through each component of a publishable academic paper.
Patient Safety editors Caitlyn Allen and Eugene Myers also partnered with editorial board member Zane Wolf for a lunch-and-learn on the fundamentals of peer review.
I AM Patient Safety
Annual Achievement Award Winners
130 Nominations
74 Facilities
Executive Director’s Choice Award
Nikki Verkleeren and the Pharmacy Team at Forbes Hospital,
Allegheny Health Network
When a patient received high amounts of a narcotic due to their patient-controlled analgesia (PCA) pump being reprogrammed for an ordered increase, Nikki Verkleeren, PharmD, and the Pharmacy team at AHN-Forbes became passionate about addressing this safety risk. Their efforts turned into a network-level project with multiple facets that ultimately led to not only a new and improved and standardized PCA order set, but also a standardized drug library, standardized epidural orders, and a networkwide equipment upgrade. The work and leadership required to carry this project through while Verkleeren conducted her normal day-to-day responsibilities was immense, but patients are safer across the entire system for it.
Ambulatory Surgical Facility
The staff of the Reading Hospital SurgiCenter at Spring Ridge Recognizing that the fast-paced environment of an ambulatory surgery center lends itself to creating opportunity for error, the staff at Reading Hospital SurgiCenter at Spring Ridge made it their mission to prevent future wrong-patient, -implant, -side, and -site surgery errors. In particular, they focused on improving physician engagement during the time-out in the operating room, when all work except ventilation is supposed to pause during confirmation of patient information. In order to ensure the full attention of surgeons, staff was reeducated on the importance of the time-out and empowered to speak up if someone is distracted or they have a concern. The back table also was removed from the surgical field, to provide better focus during the time-out. These efforts improved the surgeon engagement rate from 83% in calendar year 2021 to 92% in the first three quarters of CY 2023.
Runners-Up
- Einstein Endoscopy Center Blue Bell — Jefferson Health
- Randi Shupp, PA-C — Lehigh Valley Health Network–Tilghman
Improving Diagnosis
Jessica Schumann, DO, Parmjyot Singh, DO, Neophytos Zambas, DO, Benjamin Slovis, MD, MA, and Jaclyn King, MS, RT, at
Jefferson Torresdale HospitalEmergency department (ED) clinicians routinely use clinical calculators and scores to aid in medical decision-making, and these evidence-based tools are built into Jefferson’s electronic health record (EHR). An ED physician, residents, and EHR experts at Jefferson Torresdale Hospital conducted a laborious review of the existent tools and updated clinical scores and assessments. These updates are more user-friendly and help clinicians create patient care plans more quickly and efficiently across 11 Jefferson EDs.
Runners-Up
- The Center for Diagnostic Leadership Team: Dan Hyman, MD, Kathy Shaw, MD, Eileen Ware, MSN, RN, Meghan Galligan, MD, Cara Jefferies, MSN, RN, Irit Rasooly, MD, Jill Krause, MD, Morgan Cogdon, MD, Rich Scarfone, MD — Children’s Hospital of Philadelphia
- Emergency Department, Emergency Department Registration, andCardiology Department EKG Techs — Saint Vincent
Individual Impact
Dawn Goodwin and Shamaine McGlone at
Jefferson Torresdale Hospital
At Jefferson Torresdale Hospital, Dawn Goodwin, patient care technician, and Shamaine McGlone, patient safety associate, worked closely with a patient whose behavior was not initially favorable to receiving safe care in the hospital to being receptive to inpatient care and treatment. They were able to do this by building a good rapport with the patient, and this connection comforted and redirected the patient. Their patience and caring greatly improved the situation for the patient and their colleagues.
Runners-Up
- Chelsea Johns, RDN — Hamilton Health Center
- Ruchi O’Reilly, MSN, RN, — Thomas Jefferson University Hospitals
Long-Term Care Facility
Patients at Risk (PAR) Committee Members, Providence Point: Rosie Minniti, Senida Nuhanovic, Angela Wright, Jodie Roese, Suzanne Sawicky, Sarah Leuch, Jillian Wagner, DJ Turner, Brianna Houck, RN, and Dina AlexanderUpon the closure of a facility, many staff members from all departments transferred to Providence Point. The Patients at Risk (PAR) meeting was formed as a way for the resulting interdisciplinary team to engage in meaningful discussions and formalize residents’ individual plans of care, considering their emotional, social, and spiritual needs. This team, being relatively new to one another and to the facility, strived for the best outcomes for the residents and worked together to identify resident risk and swift intervention to promote positive outcomes. They met weekly and proactively identified residents at risk using analytical data derived from clinical software, such as review of residents triggering on the quality measure reports, infections, falls, grievances, weights, therapy concerns, and medical record documentation. The kick-off meeting was held in June 2023 and the team determined to focus on falls with major injuries, associated in-house acquired infections, and antipsychotic medications. As a result of their commitment to patient safety and continued dedication to provide the best outcomes for residents, and their ongoing efforts in identifying, planning, educating, and coaching, by Quarter 3 the facility had achieved zero falls, zero urinary tract infections, and no new antipsychotics administered.
Runners-Up
- Georgina Philbin, RN — Willow Brooke Court Skilled Care Center at Brittany Pointe Estates
- Juniper Bucks Skilled Nursing Rehab: Theresa Bush, RN, Stephanie Nemeth, RN, Nicole Sokolow-ska, Emily Kielar, Princy Vaidyan, RN, Heidi Burk, Dr. Neal Mermelstein — Juniper Village at Bucks County Rehabilitation and Skilled Care
Physician Offices
Dr. Mohamed Shitia, Dr. Kevin Colleran, Dr. Arron Wey, and Dr. Shazad Shaikh at
Geisinger Orthopaedics and Sports Medicine ScrantonA grateful family credits Drs. Mohamed Shitia, Kevin Colleran, Arron Wey, and Shazad Shaikh at Geisinger Orthopaedics and Sports Medicine Scranton with getting their soccer-playing daughter back on her feet and onto the field after she sustained multiple, serious injuries over five years. From the 8th grade through her senior year of high school, she sustained fractures, an anterior cruciate ligament (ACL) tear, and finally tears to the tendon and ligament in the ankle and an issue with the medial talar dome. Each time, these orthopedic physicians provided compassionate care and expertise that enabled her to heal and continue to play— and help her team win conference and district titles for three straight years.
Runners-Up
- Medical Oncology Department: Jill Ranochak, RN, Maggie Spaeder-Hodges, RN, Danielle Klingerman, RN, and Valerie Dietz — Jefferson Einstein Montgomery Hospital
- Lindsay Liggett — WellSpan Franklin ENT
Safety Story
The Emeritus Nurse Program at
Penn State Health Milton S. Hershey Medical CenterThe Emeritus Nurse Program at Penn State Health Milton S. Hershey Medical Center has arguably prevented harm in hundreds of vulnerable patients. Emeritus nurses (E-RNs) are seasoned and often retired registered nurses who work on a per diem basis, primarily supporting the bedside nursing staff in reviewing and delivering discharge instructions directly to patients. Originally created and launched as an innovative staffing strategy, the E-RNs have emerged as safety champions. They have documented and helped resolve over 215 near miss events related to discharge instruction errors. These great catches are frequently found in conversation with the patient and through investigation into the electronic health record, including home medication reconciliation, inpatient orders, and physician progress notes. Because their time is dedicated to this work, E-RNs have been able to stop and resolve many discharge medication errors related to duplication, omission, and appropriate dosing. In a time when technology can be slow, incomplete, complicated, and expensive, E-RNs have been able to intervene as a final safety barrier in the continuum of care. Discharge can be a confusing time for patients and their families, but E-RNs’ knowledge and diligence have been a true gift to them and the organization over the last year.
Runners-Up
- Lyndsay Horwedel, BSN, RN, Olivia Johnson, PharmD, Kelly Romano, and Carlos Ayala — Jefferson Einstein Montgomery
- Emergency Response Team — WVU Medicine–Uniontown Hospital
Sepsis
Crystal Ratkovsky, CCRN, at
UPMC HamotCrystal Ratkovsky, CCRN, is a dedicated nurse at UPMC Hamot with over 15 years of experience who has a focused passion around sepsis. She led the initiative to introduce a sepsis alert for patients meeting the criteria of sepsis/systemic inflammatory response syndrome (SIRS) and developed a sepsis screening tool and checklist. Recognizing the need for staff on all units to be well versed on the topic of sepsis, early recognition, and proper and timely treatment, she also developed a sepsis committee to focus on active staff participation as sepsis coaches and champions who provide sepsis education to clinical and medical staff. Her sepsis initiatives have had a significant impact on reducing further harm and improving patient care and outcomes, and it is sustainable, reliable, and scalable. The sepsis alert alone has helped staff become more knowledgeable in identifying the signs and symptoms of sepsis, and they have become more confident in collaborating with providers with their assessment. The team of sepsis coaches and champions she developed has educated their peers on sepsis recognition and improved the treatment of sepsis.
Runners-Up
- Sepsis Improvement Team — Regional Hospital of Scranton,
- Commonwealth Health • Emergency Department — Grove City Hospital
Time-Outs
The Department of Surgery,
Jefferson Abington HealthThe Department of Surgery at Jefferson Abington Hospital identified an opportunity to revise its time-out policy when there is a change in surgical modality, such as minimally invasive surgery (laparoscopic or robotic) to open surgery. When there is a pivot from one procedure to another, a mandatory second time-out will occur. This is an innovative solution to a low-volume, high-risk situation and puts patient safety first.
Runners-Up
- Joanne Braswell — Forbes Hospital, Allegheny Health Network
- Abbe Seidel, RN — Lehigh Valley Hospital–Cedar Crest
Transparency and Safety in Healthcare
OB/Newborn Patient Safety and Quality Committee,
UPMC HamotA subgaleal hemorrhage is a rare but potentially lethal event in newborns: a life-threatening emergency caused by bleeding that accumulates between the skull and the scalp, especially with vacuum-assisted births. After an undiagnosed subgaleal hemorragh led to a newborn’s death, the OB/Newborn Patient Safety and Quality committee at UPMC Hamot reflected on their errors, identified process improvement strategies for implementation, and shared the story. This team reviewed the event extensively and identified opportunities for education, assessment skills, and the need for a tool that would enable the staff to identify potential brain bleeds in these cases more quickly. The committee developed education and a tool that is now mandatory for all staff in the maternity departments: All newborns delivered with an instrumental assist are to have surveillance observations and examination of the head at 1, 2, 3, 4, 6, 8, and 12 hours of age. If there are any changes in the newborn from the immediate baseline, staff is to reach out for a bedside evaluation by the neonatal intensive care unit (NICU) or pediatric provider and a complete blood count is to be ordered. In addition to implementing these process improvements, the committee shared the story with other newborn facilities for awareness and education to prevent this event from recurring.
Runners-Up
- Magdalena Moyer — Penn State Health St. Joseph - Cancer Center
- UPMC West Shore Surgical Services and Executive Leaders — UPMC West Shore
Fiscal Statements and Contracts
The Medical Care Availability and Reduction of Error (MCARE) Act1 establishes the Patient Safety Trust Fund as a separate account in the Pennsylvania Treasury. Under the MCARE Act, the Patient Safety Authority (PSA) determines how those funds are used to effectuate the patient safety provisions of the MCARE Act and administers funds in the Patient Safety Trust Fund. Funds come primarily from assessment surcharges collected by the Pennsylvania Department of Health (DOH) from licensed MCARE medical facilities.
Pennsylvania hospitals, ambulatory surgical facilities, abortion facilities, birthing centers, and nursing homes bear the financial responsibility for funding the MCARE mandatory reporting program. Accordingly, PSA has focused on two fiscal goals: (1) to be prudent in the use of moneys contributed by the healthcare industry, and (2) to assure that healthcare facilities paying for the Pennsylvania Patient Safety Reporting System (PA-PSRS) receive in return direct benefits from PA-PSRS and other PSA programs. Pursuant to Section 304(A)(4) of the MCARE Act, as a general rule, PSA is authorized to receive funds from any source consistent with PSA’s purposes under the Act. Consistent with this mandate, PSA at times contracts with and receives funding from other healthcare-related entities to reduce medical errors and promote patient safety in the Commonwealth. In 2023, PSA received no contract funding in addition to MCARE Assessments.
Within the design of PA-PSRS, PSA includes a variety of integral and analytical tools providing immediate, direct feedback to each facility on adverse event and near-miss reports and activities. Additionally in 2023, PSA continued to enhance its public website patientsafety.pa.gov with expanded access to PSA’s educational materials and programs, as well as with enhanced accessibility design. Also in 2023, PSA continued to add both functional and design upgrades to its PA-PSRS Application Modernization (AMOD) project that was initiated in 2019 as a complete redesign of the PA-PSRS application.
Funding Received from Hospitals, Ambulatory Surgical Facilities, Birthing Centers, and Abortion Facilities
The MCARE Act1 Section 305(C) set an initial base amount assessment payment of $5 million on acute care facilities in the first year of the MCARE Act beginning in 2002, with an annual increase based on the consumer price index (CPI) in each subsequent year. For fiscal year 2023–2024 (FY23– 24), the maximum allowable acute care assessment totals $8,328,992, while PSA's Board authorized a FY23–24 acute care assessment totaling $6,615,000.
On December 7, 2023, PSA's Board authorized a recommendation to DOH for FY23–24 acute care assessment surcharges totaling $6,615,000. The FY23–24 acute care assessment increased by 1.30% over the prior fiscal year’s acute care assessment, and is 20.5% less than the maximum allowable acute care assessment permitted under Section 305(d) of the MCARE Act. PSA utilizes the Northeast medical care services CPI to calculate maximum allowable assessments.
In making the FY23–24 acute care assessment recommendation, the PSA Board considered several points, including the following:
PSA’s FY23-24 budget totals $8.070 million. Of this amount, approximately $6.770 million is budgeted for acute care–related expenditures and funded with $6.615 million in FY23–24 acute care assessments. The acute care assessments also fund certain infection prevention activities within the acute care facilities; these are separate and apart from Act 52 nursing home healthcare-associated infection (HAI) assessment–funded activities.
The PSA’s FY23–24 budget of $8.070 million is an increase of $370 thousand, or 4.80%, over the FY22–23 budget of $7.700 million. The $8.070 million budget remains substantially lower than budgets during the period FY13–14 through FY18–19, which averaged $8.5 million.
At the Board’s December 7, 2023, meeting authorizing FY 23–24 MCARE Assessments totaling $7.8 million, $270 thousand below the FY23–24 budget, consideration was given to the previous fiscal year’s $540 thousand budget surplus, a forecasted $588 thousand in investment income anticipated for FY23–24, and forecasted total expenditures of $7.87 million for FY23–24.
Since the initial FY02–03 acute care assessment of $5.0 million, the FY23–24 acute care assessment of $6.615 million represents a $1.615 million increase over 21 years, an annual average increase of 1.5%.
The FY23–24 assessment levels continue to provide PSA with liquidity and programmatic planning flexibility moving into the FY24–25 budget year.
a. The number of facilities assessed by the DOH differs from the number of the MCARE Act’s facilities cited elsewhere in this report because of differences in the dates chosen to calculate the number of facilities for these two different purposes.
b. Amounts assessed and amounts received differ because a few facilities may have closed in the interim or are in bankruptcy. In a few cases, the DOH has pursued action to enforce facility compliance with the MCARE Act’s assessment requirement. Amounts received by DOH are then transferred to the Patient Safety Trust Fund.
c. FY2019–20 acute care Assessment receipts include $66,301.70 transferred to Patient Safety Trust Fund in calendar year (CY) 2021.
d. FY2020-21 acute care Assessment receipts include $15,737.27 transferred to Patient Safety Trust Fund in CY2022.
e. FY2023-24 Assessments Received projected.
Funding Received From Nursing Homes
Act 522 of the MCARE Act allows DOH to assess Pennsylvania nursing homes through license surcharges up to an aggregate amount of $1 million per year for any one year beginning in 2008, plus an annual increase based on the CPI for each subsequent year. In 2008, following PSA’s suggestion, DOH assessed 725 nursing home facilities a total of $1,000,000 and transferred $1,000,782 to the Patient Safety Trust Fund for FY08–09. This money can only be spent on activities related to nursing home HAI and the implementation and maintenance of Chapter 4 of the MCARE Act. For FY23-24, the Act 52 maximum allowable assessment is $1,344,673.
On December 7, 2023, PSA’s Board authorized a recommendation to DOH to set FY23–24 nursing home assessment surcharges at $1.185 million, a $15,000 or 1.28% increase over the FY22–23 assessment of $1.170 million. The FY23–24 nursing home assessment is 11.9% below the maximum nursing home assessment permitted pursuant to Section 409(b) of the MCARE Act. PSA utilizes the Northeast medical care services CPI to calculate maximum allowable assessments.
Table 2 shows the number of nursing homes assessed, approved assessments, and assessments amounts received for each fiscal year.
Annual Expenditures and Non-Assessment Revenue Receipts
During calendar year 2023 (CY2023), PSA spent $6,985,416 (Table 3a). PSA received no contract- or service-related receipts in 2023 and received investment income of $535,930 (Table 3b).
NOTES
1. Medical Care Availability and Reduction of Error (MCARE) Act of March 20, 2002, P.L. 154, No 13 40. Available: http://www.legis.state.pa.us/cfdocs/legis/li/uconsCheck. cfm?yr=2002&sessInd=0&act=13.
2. Medical Care Availability and Reduction of Error (MCARE) Act - Reduction and Prevention of Health Care-Associated Infection and Long-Term Care Nursing Facilities Act of July 20, 2007, P.L. 331, No.52, Cl.40. http://www.legis.state.pa.us/cfdocs/legis/li/ uconsCheck.cfm?yr=2007&sessInd=0&act=52.
Patient Safety Authority Contracts
The MCARE Act requires PSA to identify a list of contracts entered into pursuant to the Act, including the amounts awarded to each contractor. During CY2023, PSA received services under the following contracts (FC or Funds Commitments; PO or Purchase Orders).
Gainwell Technologies, LLC
FC# 4000022708
- Five-year contract (including two option years) for PA-PSRS software development and maintenance, and other IT services. On October 1, 2020, DXC MS LLC became a wholly owned subsidiary of the newly formed Gainwell Technologies, a holding of Veritas Capital. In CY2021, DXC MS, LLC was renamed and invoiced as Gainwell Technologies, LLC (Gainwell). On September 23, 2021, PSA's Board authorized extending the Gainwell contract through the two option years (through June 30, 2024).
- July 1, 2019, through June 30, 2024
- Total Contract Amount: $7,071,540 over 5 years
- Amount invoiced for 2023 (12 months, Jan–Dec): $1,286,538
MedStar Health Research Institute,
FC # 4000022717
- Five-year contract (including two option years) for analyzing and evaluating patient safety data. On September 23, 2021, PSA's Board authorized extending the MHRI contract through the two option years (through June 30, 2024).
- Contract period: July 1, 2019 through June 30, 2024
- Total Contract Amount: $3,419,185.85 over 5 years
- Amount invoiced for 2023 (12 months, Jan–Dec): $345,880 Gallagher Benefit Services, Inc.
- Analysis and consulting to determine the executive director’s annual
Patient Safety Authority Balance Sheet
Table 4 reflects the status of the Patient Safety Trust Fund as of December 31, 2023. Source: Office of Comptroller Operations, Commonwealth Bureau of Accounting and Financial Management. CY23 methodology includes an accrual of Board-Approved FY23-24 Assessment Revenue.
Anonymous Reports and Referrals to Licensure Boards
Anonymous Reports
The MCARE Act allows healthcare workers to submit an “anonymous report.” Under the provision, a healthcare worker who has complied with Section 308(a) of the Act may file an anonymous report regarding a serious event.
The form is available on PSA’s website and through PA-PSRS. PSA developed an “anonymous reporting” guide to ensure healthcare workers are aware of their option to submit an anonymous report and encourages them to do so when they believe their facility is not appropriately reporting or responding to a serious event.
Patient safety advisors also review the anonymous reporting process with new patient safety officers as part of their onboarding program. Individuals completing the form do not need to identify themselves, and PSA assigns professional clinical staff to conduct any subsequent investigations. In 2023, PSA received eight anonymous reports that met the MCARE Act requirements.
Referrals to Licensure Boards
The MCARE Act requires that PSA identify referrals to licensure boards for failure to submit reports under the Act’s reporting requirements. MCARE specifies that it is the medical facility’s responsibility to notify the licensee’s licensing board of failure to report.
No such situations were reported to PSA last year. However, PSA is unlikely to receive information related to a referral to licensure board because PA-PSRS reports do not include the names of individual licensed practitioners.