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Social Media Terms of Use

These guidelines outline the terms of use for all online media platforms for the Patient Safety Authority (“the Authority”).

We expect all who participate in the Authority’s online media platforms to understand and follow these guidelines. Failure to do so could result in deletion of posted content and/or restrictions on your future participation. These guidelines may be updated at any time, without notice. Please always refer to the guidelines before engaging in the Authority’s online media platforms to ensure you are complying with the most recent version.

Online media platforms

The Authority engages with the following online media platforms:

Public domain

Be mindful of the fact that any content that you publish online will be in the public domain and may remain public for a long time. You are personally responsible for any content that you publish.

Protect patients

You should not cite or reference any protected health information (PHI) including patient names, medical histories, or contact information without their consent. It is acceptable to discuss general details of an incident if you protect anonymity and ensure you do not violate any nondisclosure agreements. You can disguise a patient’s identity for example by referring to them as “Patient X.”


Do not use ethnic slurs, personal insults, or obscenity, or engage in any conduct that would not be acceptable in the workplace. Avoid inflammatory subject areas, such as politics and religion.


The Authority has a responsibility to monitor and review all content that is associated with the agency or posted on its behalf. If the Authority identifies content which is not in line with these guidelines it has a right to either a) delete content where it has administration rights on the specific site or b) demand removal of content.

If you identify any potentially damaging content or content that may be in breach of these guidelines, please contact the Authority.

Useful links

If you have questions concerning these terms of service, please contact the Authority.