Dawn Goodwin and Shamaine McGlone,
Jefferson Torresdale Hospital
At Jefferson Torresdale Hospital, Dawn Goodwin, patient care technician, and Shamaine McGlone, patient safety associate, worked closely with a patient whose behavior was not initially favorable to receiving safe care in the hospital to being receptive to inpatient care and treatment. They were able to do this by building a good rapport with the patient, and this connection comforted and redirected the patient. Their patience and caring greatly improved the situation for the patient and their colleagues.
See All 2024 Winners
