About Us
About Us
Staff

Staff

Susan Wallace, MPH, CPHRM
Susan Wallace, MPH, CPHRM, CPPS
Senior Patient Safety Liaison
Patient Safety Authority
Core Team Lead
Patient Safety Authority
Center of Excellence for Improving Diagnosis

Susan Wallace is a Senior Patient Safety Liaison with the Patient Safety Authority for the Southcentral region of Pennsylvania. In this role, she works with over 75 Pennsylvania healthcare facilities to improve patient safety through education, collaboration, and event analysis. She is also a Core Team Lead for PSA's Center of Excellence for Improving Diagnosis to offer guidance and support to decrease harm from diagnostic error.

Prior to her present role, Susan analyzed events reported to PSA through its Pennsylvania Patient Safety Reporting System (PA-PSRS), and developed articles and risk reduction strategies published in the Pennsylvania Patient Safety Advisory. She also worked as a Director of Risk Management, Patient Safety Officer, and Safety Analyst.

Susan received her Master's in Public Health from Columbia University, is a Certified Professional in Healthcare Risk Management, and a Certified Professional in Patient Safety.

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