Environmental services is a key line of defense against the spread of bacteria in a healthcare facility, and the 21 staff members of the Environmental Services Department at South Mountain Restoration Center take their role very seriously. They ensure a clean, sanitary, and comfortable environment for their residents and consistently go beyond their routine responsibilities. For example, they helped implement a new evidence-based practice to prevent healthcare-associated infections, and they took the initiative to ramp up disinfection and cleaning of high-touch surfaces during flu season—which contributed to a 0.04% incident rate of influenza in 2018. After an inspection and consultation from the Infection Control Assessment and Response Program, ES implemented a pilot project to install more alcohol-based hand rub stations to assist in infection control. They installed or repositioned 70 dispensers in one unit and tracked data and reported back to the Quality Assurance Committee. Moreover, some ES staff are certified for direct care and volunteered a combined total of more than 470 hours to assist with residents—just one of the many ways they frequently interact with residents and strive to make them feel at home.