I Am Patient Safety 2018: Focus on the Patient Award

Hannah Do, MD
Gastroenterologist and Medical Director of Total Parental Nutritional Services
Cancer Treatment Centers of America® at Eastern Regional Medical Center
I Am Patient Safety 2018 winners of the "Focus on the Patient" award.

Hannah Do, MD, gastroenterologist and medical director of Total Parental Nutritional Services at Cancer Treatment Centers of America® at Eastern Regional Medical Center, is a key member of the medical center's Patient Safety Committee. From discussing serious safety events and making recommendations, to opening up discussions and reporting safety events, Dr. Do has improved patient care. She does not assign blame or make assumptions, but instead objectively reports the issue and then offers to become part of the solution. For instance, Dr. Do observed that gastroenterology procedure times were inconsistent due to variations in operating room setup. To ensure that the operating room was ready as soon as the patient was, Dr. Do offered an in-service (education session) for the surgery staff to assist in standardizing operating room setup for gastroenterology procedures. After the in-service, she reported that the staff were engaged, taking notes and asking questions. Dr. Do's focus is always on the patient and on how she, as a patient safety professional, can deliver her clinical expertise in the safest and most efficient way possible. She is a leader in facilitating a culture of safety.

©2019 Pennsylvania Patient Safety Authority