September 28, 2022 - 12 to 1 p.m.
Rhonda Ramos, patient experience director at OSS Health, and Rob Fritch, DPT, vice president of administrative operations at Good Shepherd Penn Partners
Everyone knows the benefits of “patient and family engagement”: improved quality, safety, and financial performance. But of all the ways to approach it, how can you actually implement an effective program?
Join Rhonda Ramos, patient experience director at OSS Health who has an established Patient and Family Advisory Council (PFAC), and Rob Fritch, DPT, vice president of administrative operations at Good Shepherd Penn Partners who launched an active PFAC during the pandemic. They will discuss:
• Key qualities of a successful PFAC advisor
• Strategies to recruit and onboard new members
• Ways they have improved PFAC engagement in their facilities, especially through COVID-19
• Opportunities for a PFAC to collaborate with the organization to improve quality and safety.
1.0 continuing education hours will be awarded for completion of this webinar.