April 18, 2018 - 12:00 PM to 1:00 PM
Jeffrey Bomboy, BS, RN, CPPS, Senior Patient Safety Liaison, Pennsylvania Patient Safety Authority
Over 93 million Americans are at risk of not understanding their health plan of care due to low health literacy. Improving health literacy and patient engagement will improve shared decision making and improve patient and staff satisfaction. Leaders can assist with improving health literacy through implementation of strategies to improve health literacy and becoming a health literate organization.